Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) - Frequently Asked Questions

Barts Health NHS Trust - FAQ
Welcome to the Frequently Asked Questions (FAQ) page of Barking, Havering and Redbridge University Hospitals NHS Trust - Staff Bank. Here, we aim to provide you with quick and easy answers to all your queries. Whether you're a new joiner, a current staff bank member, or considering a role with us, our comprehensive FAQ section is designed to assist you. Navigate through the categories to find the information you need.

Joining or Leaving the Bank

How do I Join as a Substantive Employee?: If you're a substantive employee looking to join BHR Staff Bank, please complete the substantive joiner form. Once submitted, we will create a new assignment number for you and you will receive a welcome email once this process is complete.
How do I join if I have left my Substantive role but want to stay on the Bank?: If you're leaving your substantive role but wish to stay on the BHR Staff Bank, you can access the trust leaver forms here to begin your application.
How do I Join as an Agency Worker?: For agency workers interested in joining BHR Staff Bank, please email our onsite team at Join BHRUT Staff Bank

Pay Queries

What is the process if my Tax Code is incorrect?: If your tax code is incorrect, first contact HMRC for assistance. Should you need further help after contacting HMRC, please raise a ticket here or contact us on 0330 123 5397.
What should I do if I have been paid incorrectly?: For issues with incorrect payment, reach out to Bank Partners BHR Customer Support Team at 0333 188 1917, Option 3.
What should I do if I have not received my payslip?: Please reach out to Bank Partners BHR Customer Support Team at 0333 188 1917, Option 3.
How do I request sick pay as a bank only candidate?: Please raise a ticket here or contact us on 0330 123 5397.
Who should I contact if I have questions about my Tax/ NI / Student loan deductions?: Please raise a ticket here or contact us on 0330 123 5397.
How do update my bank account details?: You can update your bank details via ESR Online.
Who do I contact if I am not able to update my bank account details on ESR?: Please email esr.selfservicesupport@nhs.net and we will be able to help.

Booking or Cancelling Shifts

How do I book a shift?: To book a shift you can self-book yourself into preferred bank shifts via our EOL service or alternatively contact us via call or email:

BHRUT Nursing Bookings 0333 188 1917, Option 1, Option 1
BHRUT Doctors Bookings 0333 188 1917, Option 1, Option 2
BHRUT AHP Bookings 0333 188 1917, Option 1, Option 3
Barts Admin & Clinical Bookings 0333 188 1917, Option 1, Option 4
How do I cancel a shift?: If you need to cancel your shift, we advise that you do this no closer than 3 days before your shift start date. To do this you can use our shift cancellation form here and provide us with all of the relevant shift details. If you do need to cancel a shift within 3 days of the shift start date, please contact our bookings team at:

BHRUT Nursing Bookings 0333 188 1917, Option 1, Option 1
BHRUT Doctors Bookings 0333 188 1917, Option 1, Option 2
BHRUT AHP Bookings 0333 188 1917, Option 1, Option 3
Barts Admin & Clinical Bookings 0333 188 1917, Option 1, Option 4

Please provide as much information as possible, your name, date and time of the shift, BRN of the shift (if you have it), request reason and your line manager/agency name.
What should I do if my shift has not been finalised?: Please contact the department where you worked the shift and ask them to finalise the shift for payment. Also ensure that you have left a signed timesheet on the ward (if needed) to certify you are paid in a timely manner. You can also contact the bookings team so we can chase from our side:

BHRUT Nursing Bookings 0333 188 1917, Option 1, Option 1
BHRUT Doctors Bookings 0333 188 1917, Option 1, Option 2
BHRUT AHP Bookings 0333 188 1917, Option 1, Option 3
BHRUT Admin & Clinical Bookings 0333 188 1917, Option 1, Option 4

Referrals

How can I recommend a healthcare professional to join a bank?: If you know any experienced healthcare professionals who may be interested in joining the Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) Staff Bank, then please recommend them using the referral link here.
Before providing their contact information, obtain their consent. We'll acknowledge your referral when we reach out to them.

Applications

How long does the application process take?: The application process usually completes within 21 working days. We strive to expedite this process and will keep you regularly updated on its progress. However, if you haven't received any communication from us within this timeframe, please feel free to reach out at Join BHRUT Staff Bank for an update.

We're here to assist you every step of the way and ensure a smooth application experience.
How will I be updated on the status of my application?: You will receive both calls and emails to communicate the stages of your application/registration.
Where can I find the current open vacancies?: Please visit Bank Partners Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) Jobs for all BHR vacancies

Compliance

How will I know if one of my compliance documents is due to expire?: You will receive emailed communications to inform you of what element of compliance is due to expire.

For compliance queries, please contact your dedicated compliance team instead of visiting our office without an appointment, as this could lead to delays.
It's important to note that DBS clearance can take from 1 day to 12 weeks, so patience is required during this process.
Training is mandatory for NHS work, and while Bank Partners assists with core skills training, role-specific training is your responsibility.
Be aware that not working a shift for 6 months or allowing a part of your compliance profile to expire for over 6 months may result in your profile being closed, necessitating re-registration. If you require further assistance with your compliance, please call 0333 577 3390 (Option 2, and then Option 3).

Need More Help?

For any inquiries that remain unresolved, our team is here to provide the assistance you need. Don't hesitate to get in touch with us for any additional information or support. You can reach us through our Contact us page or by phoning 0333 577 3390.

Thank you for being an integral part of the Barking, Havering and Redbridge University Hospitals NHS Trust Staff Bank. We are committed to assisting you throughout your journey with us.