North Middlesex University Hospital - Frequently Asked Questions
Barts Health NHS Trust - FAQ
Check out the FAQ page at North Middlesex University Hospital - Staff Bank for reliable and concise answers to your questions. This resource is perfect for everyone, from newcomers to existing staff bank members, or those pondering joining our ranks. Our FAQs are extensive, covering a multitude of subjects to help you effortlessly find the information you're looking for.
Joining or Leaving the Bank
- How do I Join as a Substantive Employee?
- Joining the North Middlesex University Hospital Staff Bank as a substantive employee is an easy process. Start by accessing our online application form here. Remember to choose the 'Substantive' category on the initial page to proceed correctly.
- How do I join if I have left my Substantive role but want to stay on the Bank?
- For those who have recently left a substantive position but are keen to stay connected with the North Middlesex Hospital Staff Bank, we've made the process seamless. Please access and complete our trust leaver application form to ensure your ongoing involvement with our staff bank.
- How do I Join as an Agency Worker?
- Agency workers interested in joining the North Mid University Hospital Staff Bank are encouraged to apply. For detailed instructions and assistance with the application process, please send an email to Join North Mid Staff Bank and we'll guide you through the next steps.
Pay Queries
- What is the process if my Tax Code is incorrect?
- Should you need to rectify or inquire about your tax code, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, the dedicated payroll team at North Middlesex Hospital Staff Bank is at your service. Please direct your emails to North Mid Staff Bank Payroll team,for general queries, and for AHP-related tax code issues, contact North Mid AHP Staff Bank Payroll team.
- What should I do if I have been paid incorrectly?
- Should you face any problems with your payment, the North Middlesex University Hospital Staff Bank Customer Support Team, facilitated by Bank Partners, is available to provide the necessary support. Contact us directly at 0333 577 0013 selecting Option 3, for quick assistance. For email support regarding payment discrepancies, please write to North Mid NHS Staff Bank Customer Support team.
- What should I do if I have not received my payslip?
- If you haven't received your payslip from North Middlesex Staff Bank, rest assured, our payroll team is here to resolve the issue. You can get in touch with them for immediate support by calling 0333 577 0013 and selecting Option 3. Alternatively, email your concerns to northmid.support@bankpartners.co.uk for a prompt response.
- How do I request sick pay as a bank only candidate?
- As a bank only candidate at North Middlesex University Hospital Staff Bank, if you need to request sick pay, our dedicated payroll team is ready to assist you. Please direct your sick pay inquiries to them by emailing northmid.support@bankpartners.co.uk. They will respond with all the necessary information to process your request efficiently.
- Who should I contact if I have questions about my Tax/ NI / Student loan deductions?
- For any queries regarding Tax, National Insurance, or Student Loan deductions as a member of the North Middlesex Hospital Staff Bank, please feel free to reach out to our dedicated Payroll Team. They are available to assist you via email at North Middlesex Hospital Bank Payroll.
Allied Healthcare Professionals can direct their inquiries to North Middlesex Hospital AHP Staff Bank Payroll team for specialised assistance.
- How do update my bank account details?
- Updating your bank account details is an important part of managing your finances with the North Middlesex University Hospital Staff Bank. To ensure your records are current, please email your new bank details to North Middlesex University Hospital Support Team. Allied Healthcare Professionals should send their updates to North Mid AHP Staff Bank Payroll team for accurate and prompt processing.
- Who do I contact if I am not able to update my bank account details on ESR?
- For any challenges in updating your bank account details on ESR with the North Middlesex University Hospital Staff Bank, our dedicated Candidate Support Team is available to help. Please send your updated banking information via email to North Middlesex University Hospital Support Team.
Allied Healthcare Professionals are advised to contact North Mid AHP Staff Bank Payroll team for their specific needs.
Booking or Cancelling Shifts
- How do I book a shift?
- Booking shifts at North Middlesex University Hospital is convenient and user-friendly with our online EOL platform. For personalized assistance or alternative booking methods, please contact our dedicated teams:
North Mid Nursing Bookings 0333 577 0013, select Option 1
North Mid AHP Bookings 0333 577 0013, select Option 1
North Mid Admin & Clinical Bookings 0333 577 0013, select Option 1
- How do I cancel a shift?
- To cancel a shift at North Middlesex University Hospital, we recommend doing so with at least 3 days notice. To cancel your shift please contact our bookings team who are ready to assist:
North Mid Nursing Bookings 0333 577 0013, select Option 1
North Mid AHP Bookings 0333 577 0013, select Option 1
North Mid Admin & Clinical Bookings 0333 577 0013, select Option 1
Please include your full details, including the shift date, time, and any other relevant information.
- What should I do if my shift has not been finalised?
- In case your shift at North Middlesex University Hospital is pending finalisation, please get in touch with the department you worked in. It's crucial to leave a signed timesheet on the ward. For any difficulties or to speed up the process, our bookings team is available:
North Mid Nursing Bookings 0333 577 0013, select Option 1
North Mid AHP Bookings 0333 577 0013, select Option 1
North Mid Admin & Clinical Bookings 0333 577 0013, select Option 1
Please provide detailed information about your shift for effective assistance.
Referrals
- How can I recommend a healthcare professional to join a bank?
- Help us strengthen our North Middlesex University Hospital Staff Bank by introducing us to experienced healthcare professionals in your network. Encourage them to apply through our referral program available here.
Before providing their contact information, obtain their consent. We'll acknowledge your referral when we reach out to them.
Applications
- How long does the application process take?
- Joining the North Middlesex University Hospital Staff Bank typically requires a 21-working-day processing period. We prioritize efficient processing and will keep you informed throughout your application journey. If you find yourself awaiting an update beyond this period, please feel free to reach out to us at North Mid Staff Bank Application Assistance for the latest information. Our team is here to guide you through every step, ensuring a streamlined application process.
We're here to assist you every step of the way and ensure a smooth application experience.
- How will I be updated on the status of my application?
- Throughout the application process for the North Middlesex University Hospital Staff Bank, we ensure you're always in the loop. You'll be kept informed with regular updates via phone calls and email communications. These updates will cover every stage of your application, ensuring you know exactly where you stand and what to expect next.
- Where can I find the current open vacancies?
- Discover the latest career opportunities at North Middlesex University Hospital by exploring our dedicated job listings. Simply navigate to the North Mid Hospital Staff Bank Job Page to find a variety of roles that match your qualifications and interests.
Compliance
- How will I know if one of my compliance documents is due to expire?
- To help you maintain compliance, we'll send email notifications regarding the expiry of any compliance documents.
For detailed compliance inquiries, our team is available via email or phone, offering a more efficient response than in-person visits.
DBS clearance durations differ, and it's crucial to complete all necessary training for your role.
Be aware, if you haven't worked a shift in over six months or let compliance documents lapse for the same period, you may need to go through the re-registration process with our staff bank.
If you require further assistance with your compliance, please call 0333 577 3390 (Option 2, and then Option 3).
Digital Gateway
- What will this app do for me?
- You can already view relevant news, updates and information as well as see available Lines of Work (LOW) and shifts – all our communication in one easy place! But it gets better - over the next few weeks we’ll be rolling out more features including access to timesheets, payslips and e-learning.
- How do I download this app?
- Bank workers will be invited to the platform via email, based on the contact details that we hold for them on file. The platform can be accessed by downloading the Ryalto app in your chosen app store and full instructions are in the invitation email.
- Does it cost?
- No, we’ll never charge for this platform. It’s designed to help staff bank members manage every aspect of their time working for the staff bank and is completely free.
- Is this the only way that I will see shifts now?
- The Digital Gateway will be a portal for you to see shifts available through your usual booking platform as well as Lines of Work. You can still book your shifts through your existing bookings app.
- What about if I use another app (eg Loop) – do I have to stop using that?
- This platform is exclusively for our staff bank communities. It’s the only place where healthcare workers can view staff bank-specific information and in the next few weeks will be the only place where you can view bank timesheets, payslips and dedicated e-learning.
Need More Help?
Our team is committed to addressing any questions or concerns you may have. For additional assistance or information, please don't hesitate to contact us. You can find our contact details on the Contact us page or reach us by phone at 0333 577 3390.
We appreciate your contribution to the North Middlesex University Hospital Staff Bank and are here to help you navigate your journey with us.