Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care. Our approximately 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology.
Ophthalmic Imaging is a specialised form of Medical Photography. This imaging specialism is dedicated to the recording and treatment of many disorders of the eye, both common and rare.
Moorfields Eye Hospital has had an Imaging Service since the late 1960s and to this day, Ophthalmic Imaging continues to provide a Gold Standard service across a broad range of clinical imaging techniques.
Ophthalmic Imaging plays a critical role in supporting the main aim of Moorfields, to be the Centre of Excellence in Ophthalmic care.
Our dedicated team of skilled Ophthalmic Vision Science practitioners hold a broad range of expertise in providing a comprehensive imaging service.
JOB SUMMARY
Ophthalmic Vision Science (OVS) Assistants are an integral part of the patient pathway at Moorfields and pivotal to our clinical services.
The OVS Assistant is part of a multiprofessional team. The role involves using a range of highly specialised technology and imaging equipment to take various images of the eyes and collect data such as eye pressures and visual fields data. OVS Assistants also support the patients with their needs, either directly or by escalating appropriately. This enables clinicians to make important decisions in the care and treatment of our patients.
As an OVS Assistant you may be the first person a patient will see and therefore it is important to instil the Trust values within your everyday working practices.
Our OVS Assistants are individuals with a real passion for providing high quality healthcare to patients. The role is the perfect position for those who want to make a real difference to other people’s lives.
MAIN RESPONSIBILTITES
Key Responsibilities
The post holder works as part of a team under supervision and will:
- Participate in the delivery of patient centred care, always maintaining a compassionate and professional attitude
- Contribute to the ward/clinic/department/organisation.
- Support senior staff in the provision of a caring and safe environment.
- Demonstrate competence in generic and specialist skills following the completion of the appropriate training and education and within twelve months from commencement in role.
- Function at a competency level in line with the requirements of the post and achieve and maintain both mandatory and statutory training requirements associated with the role.
Clinical Practice
- Support qualified staff in the assessment of health needs and the delivery of care for a number of individuals or groups of patients, including clinical risk assessment.
- Work collaboratively with others as part of the multi-disciplinary team, assisting nursing and other clinical staff in duties associated with patient care.
- Treat patients with dignity and respect and maintaining their confidentiality both inside and outside the hospital environment.
- To be competent in undertaking a routine ophthalmic imaging procedure on medical devices, the provision of clinical work and any related tasks following formal training under Moorfields Ophthalmic Vision Science practitioners’ technical competency framework and where needed provide appropriate support for newly appointed staff.
- Be responsible for the initial reporting of faulty equipment and follow-up repairs, keeping the supervisor or nurse in charge informed ensuring the clinical areas are prepared and maintained throughout the day.
- Liaise effectively with all stakeholders in the care process including carers and relatives as well as to support colleagues to ensure patients receive care in a timely manner during their visit to any site under the care of Moorfields.
- Respond appropriately to emergency situations.
- Act as a chaperone when required.
- Manage patient flow by monitoring patient times along the patient journey. Report any delays to the supervisor or nurse in charge. Ensure those patients that require special assistance are monitored and supported.
- Ensure effective handover of patients between shifts/healthcare professionals /departments using a range of communication aids such as verbal handover/ safety huddle/ written documentation/referral.
- To assist or attend patient basic care where required.
- Give clear and concise explanation and test instructions to ensure maximum patient understanding and co-operation, taking into account patients who have visual impairment, hearing loss, physical or mental disabilities, learning difficulties, different age groups, cultural differences and non-English speaking patients.
- Observe and report to senior staff any change in a patients physical and psychological condition.
- Obtain verbal consent from the patients before any clinical intervention is undertaken, where this is not given report this to senior staff.
- Ensure any safeguarding concerns are raised with team leader / nurse in charge.
- Be an active participant in providing education and health promotion advice to patients and their carers.
- Support patients and/or relatives that are in need of assistance.
- Identify and act upon acutely unwell members of the public and/or colleagues according to their BLS training.
Important Requirements:
- GC/GCSE (or equivalent) Maths and English (Grade C or above)
- Experience working in a NHS / private healthcare setting
- Minimum one year experience in a customer service/front facing role
- Demonstration of working in a team
- Excellent communication and patient counselling skills
- Excellent organisational skills and problem solving skills
- Enthusiastic and motivated team player
We are so grateful for the hard-work and commitment of our Staff Bank workers, so as a thank you we offer the following benefits:
- Competitive pay
- Priority of shifts over all agency workers
- Access to free Bank Partners Core Skills training
- Weekly salary
- Opportunity to manage shifts with online timesheets
Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.