Kingston Hospital NHS Foundation Trust - Frequently Asked Questions
Barts Health NHS Trust - FAQ
Explore our FAQ page at Kingston Hospital NHS Foundation Trust - Staff Bank, your go-to resource for prompt and straightforward answers. This section is tailored for everyone – whether you're just starting, already part of our staff bank, or thinking about joining us. Our FAQs cover a wide range of topics to help you find the information you need efficiently.
Joining or Leaving the Bank
- How do I Join as a Substantive Employee?
- For substantive employees aiming to join our Kingston Staff Bank team, the process is straightforward. Just reach out to us via email, and we'll take care of creating your new assignment number. Look out for our welcome email, which will mark the completion of your initial process.
- How do I join if I have left my Substantive role but want to stay on the Bank?
- To continue your journey with Kingston Hospital NHS Foundation Trust Staff Bank after leaving your substantive role, start by completing the trust leaver application form. Simply fill out these forms to initiate your continued association with us.
- How do I Join as an Agency Worker?
- If you're an agency worker and wish to join the Kinston Staff Bank, we welcome your application. Reach out to us by emailing Join Kingston Staff Bank for further details on how to proceed.
Pay Queries
- What is the process if my Tax Code is incorrect?
- For any concerns or corrections related to your tax code, it's recommended to first contact HMRC for assistance. Should you need further help after contacting HMRC, the Kingston NHS Staff Bank Payroll team is ready to assist. Please send your queries via email to Kingston NHS Staff Bank Payroll team, or for immediate assistance, dial 020 8934 6999 (ext. 6999).
- What should I do if I have been paid incorrectly?
- For prompt assistance with any payment-related concerns, the Bank Partners Kingston NHS Staff Bank Customer Support Team is at your service. Contact us by phone at 020 8934 6999, extension 6999, or email your concerns to Kingston NHS Staff Bank Customer Support team for a swift response.
- What should I do if I have not received my payslip?
- In case your payslip hasn't arrived, don't worry. The Kingston NHS Staff Bank Payroll Team is ready to help. For quick assistance, please call 020 8934 6999, using extension 6999, or email your query to khft.payrollhelpdesk@nhs.net.
- How do I request sick pay as a bank only candidate?
- To request sick pay as a bank only candidate, please reach out to the Kingston NHS Staff Bank Payroll team for guidance. You can email them at khft.payrollhelpdesk@nhs.net or give them a call at 020 8934 6999, using extension 6999.
- Who should I contact if I have questions about my Tax/ NI / Student loan deductions?
- For inquiries related to Tax, NI, or Student Loan deductions, the Kingston NHS Staff Bank Payroll Team is available to assist you. You can reach them by phone at 020 8934 6999 (ext. 6999) or by emailing your questions to khft.payrollhelpdesk@nhs.net.
- How do update my bank account details?
- To update your bank account details, please contact the Kingston NHS Staff Bank Payroll Team. They are available at 020 8934 6999, extension 6999. Alternatively, you can email the required changes to your bank details to khft.payrollhelpdesk@nhs.net.
- Who do I contact if I am not able to update my bank account details on ESR?
- If you encounter difficulties updating your bank account details on ESR, please get in touch with the Kingston NHS Staff Bank Payroll Team for assistance. You can reach them by calling 020 8934 6999, extension 6999, or send an email detailing your issue to khft.payrollhelpdesk@nhs.net.
Booking or Cancelling Shifts
- How do I book a shift?
- You can easily book your shifts online using our EOL platform.
For direct assistance or alternative booking methods, our teams are ready to help.
Nurses email Kingston NHS Nurses or call 0333 577 3411, Option 1, and Option 1 again.
Doctors can email Kingston NHS Doctors or call 0333 577 3411, Option 1, then Option 2.
AHP staff can reach out to Kingston NHS AHP or call 0333 577 3411 and select Option 1, followed by Option 3.
A&C emailKingston NHS A&C, or call 0333 577 3411 and select Option 1, and then Option 4
- How do I cancel a shift?
- If you need to cancel your shift at Kingston NHS, try to do it at least 3 days before the shift. You can cancel by filling out our form, which you can find here. Make sure you give us all the important details about the shift. If you have to cancel with less than 3 days' notice, please contact our bookings team at:
Nurses email Kingston NHS Nurses or call 0333 577 3411, Option 1, and Option 1 again.
Doctors can email Kingston NHS Doctors or call 0333 577 3411, Option 1, then Option 2.
AHP staff can reach out to Kingston NHS AHP or call 0333 577 3411 and select Option 1, followed by Option 3.
A&C emailKingston NHS A&C, or call 0333 577 3411 and select Option 1, and then Option 4
Please provide detailed information including your name, shift date and time, BRN (if available), reason for cancellation, and your line manager or agency's name.
- What should I do if my shift has not been finalised?
- To ensure your shift at Kingston NHS is finalised for payment, directly contact the department where you worked. Additionally, make sure to leave a signed timesheet on the ward as needed. If you require assistance or need to follow up, our bookings teams are here to help:
Nurses email Kingston NHS Nurses or call 0333 577 3411, Option 1, and Option 1 again.
Doctors can email Kingston NHS Doctors or call 0333 577 3411, Option 1, then Option 2.
AHP staff can reach out to Kingston NHS AHP or call 0333 577 3411 and select Option 1, followed by Option 3.
A&C emailKingston NHS A&C, or call 0333 577 3411 and select Option 1, and then Option 4
Referrals
- How can I recommend a healthcare professional to join a bank?
- Help expand our team at Kingston Hospital NHS Foundation Trust Staff Bank by referring qualified healthcare professionals. Use this link to make a referral: Staff Bank Referral.
Before providing their contact information, obtain their consent. We'll acknowledge your referral when we reach out to them.
Applications
- How long does the application process take?
- Typically, the application process for joining the Kingston NHS Staff Bank is completed within 21 working days. We make every effort to process applications swiftly and will keep you informed throughout. Should you not hear from us within this period, please don't hesitate to contact us at Kingston NHS Staff Bank Enquiries for an update on your application status.
Our team is dedicated to providing support and ensuring a seamless experience for you.
- How will I be updated on the status of my application?
- As your application to join the Kingston NHS Staff Bank progresses, we'll keep you informed every step of the way. Expect to receive updates through both telephone calls and email correspondence, providing you with detailed information about the current status of your application and next steps.
- Where can I find the current open vacancies?
- Stay updated with the newest career openings at Kingston Hospital NHS Foundation Trust. Simply visit the Bank Partners Kingston NHS Jobs page to discover a range of available positions suited to your skills and experience.
Compliance
- How will I know if one of my compliance documents is due to expire?
- To ensure you're always up-to-date with your compliance documents, we'll send you email reminders before any document expires.
If you have any compliance inquiries, our team is here to help, but please contact us via email or phone to avoid delays.
Keep in mind that DBS clearance times can vary, and completing your mandatory training is crucial for your role.
A lapse in working shifts or expired compliance documents for more than six months might necessitate re-registering with our staff bank.
If you require further assistance with your compliance, please call 020 7959 1119 (Option 2, and then Option 3).
Need More Help?
Should you have any further questions or need more detailed information, our dedicated team is ready to assist. Please feel free to reach out to us either by visiting our Contact Us page or by calling us at 020 7959 1119. We appreciate your contribution to the Kingston Hospital NHS Foundation Trust Staff Bank and are here to support you at every step.